Terms and Conditions
All dogs/pets will be subject to an initial assessment by Three Dog Knight (hereinafter referred to as “the Company”) prior to commencement of services. This will be in the form of a “meet and greet session” lasting up to 60 minutes with the Client and dog/s for “Dog Walking” (includes short walking assessment).
The Company shall perform the services in an attentive, reliable and caring manner, using all reasonable skill and care.
The Client agrees to notify the Company immediately if their pet has any unwelcome changes of behavior which could lead to aggression and or injury to themselves or others. The Company reserves the right to refuse any dog /pet deemed in their absolute discretion to be or have the potential to be, dangerous or disruptive.
It shall be the sole responsibility of the Client to ensure that the Company is fully aware of any health issues that your pet is experiencing, or has suffered in the past. The Company cannot be held liable for any actions or omissions which result in problems or complications for anything not disclosed.
In the event of extreme weather which may have an adverse effect on the Client’s pet e.g. heat or thunderstorms, the Company shall in their sole discretion take whatever action they consider necessary, including adjusting arrangements or not carrying out scheduled exercise until it is, in their opinion, safe to do so.
No booking can be accepted without a completed Registration and Booking Form.
The Client agrees that The Company is not responsible for any lost, stolen, or damaged pet equipment. The Company’s Walking & Boarding Services will use the best endeavors to make sure that items are treated respectfully and returned to the Client where applicable.
The Client agrees to take any necessary measures or precautions to ensure that their pet is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify the Company immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to Distemper, Hepatitis, Kennel Cough, Parvovirus, Coronavirus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases, Intestinal Parasites, and all other contagious diseases for pets in general. The Company reserves the right to refuse registration and other services until satisfied that the condition is resolved.
If the Client’s pet gets sick or injured while under the care of the Company, the Client will be notified at the earliest convenience using whatever method is available to take instructions or guidance. In the event that the Company is not able to contact the Client, or in an emergency situation, the Company shall seek out medical attention from a vet.
The Client is responsible for the full cost of treatment of any injuries or illness that their pet receives while under the care of the Company, together with any associated costs e.g. call-out charges. The Client authorizes The Company to seek such veterinary advice and/or treatment as they deem necessary; where possible, this will be carried out by the Client’s usual/preferred vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the Company may at their discretion use any registered vet. The Client agrees to pay all such costs immediately.
The Client consents, if the agreement has been signed, to give permission to use photographs and/or videos of their pet for The Company to use on their social media and website.